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Guide to using the Serko Online Self-Booking Tool (SBT)

About Serko SBT

The Serko tool is provided to Monash University by Voyager Travel Corporation. Initially it has been set up to facilitate self-booking of domestic travel in Australia but will soon be extended to cover trans-Tasman trips and a few simple, point-to-point international trips.

Benefits of using Serko

All fares (Qantas, Virgin Blue, JetStar) available in a single screen
Immediate visibility of seat availability
Control of your own itinerary
Able to view Monash discounted fares
Automatic link to Profile data / Credit card details
Lower fees compared to consultant assisted bookings
Capture of bookings in Flightlock
Visibility of all bookings (domestic & international) whether even when booked by a consultant
It frees up TMC consultants to concentrate on the more complex international bookings

(Download Powerpoint introduction for Voyager-Serko Training Sessions)

How to access Serko

Staff members who have registered a travel profile with Voyager will have been provided with a User code and password to access Serko. If you do not have access please contact a Voyager consultant.

Click on the Serko link to activate the Serko tool.

Link to Serko

Guides to using Serko Online

A Guide (pdf version) on how to use Serko in the Monash context can be downloaded here.
Additional help on using Serko: Contact the Monash Travel Advisory Office

Serko Self-Teaching Tutorial (online interactive training tutorial)

Serko have developed a comprehensive, online self-teaching tutorial that has 17 modules that can be accessed individually and run at your own pace. Although the material presented is in generic format and not tailored to Monash University, the training material sufficiently emulates the Monash Serko set-up to be of value as a self help training tool.

Click here to access the Serko Online T utorial

Hints on using the Serko Self-Teaching Program

1. It is recommended that you start at Module 3.
2. You will need to click on "NEXT STEP" to progress through the tutorial.
3. The training program has 17 discreet modules - not all modules need to be used
4. It takes about 30 minutes to run through the most pertinent modules (modules 3 to 12)
5. You can leave modules 14 to 16 for later perusal after you become more familiar with Serko
6. The following modules are not relevant to the Monash Serko installation -
Modules 1 & 2:	Introductory information only - can be skipped
Module 13:	Monash has not invoked the authorisation process in Serko
Module 17:	Monash does not have the "Custom Booking" icon / option installed
7. Other hints / notes on using the Self-Teaching tool:
	Monash does not require selection of authoriser or ticketer but you will have to select a Voyager consultant who will ticket the bookings you make; Monash does not require a "Reason for Travel"; Monash does not require input of a Purchase Order number; To speed up access to airfares for Qantas and Virgin Blue then JetStar is not initially displayed. You need to click on the the "Break Policy" button and do another search if you want to view JetStar flights ( NB . this does not formally break university policy as JetStar can be used); Monash's official car provider is Thrifty and our negotiated rates are displayed in Serko.
8. Later training you might like to visit:
Module 17: Maintaining travel profiles in Serko
Module 14: Changing a booking
9. Serko has also produced a Quick Reference Guide to using the Serko Tutorial