Contacting HRG (formerly BTI )

HRG (Australia), formerly known as BTI , are Monash University's contracted travel provider. All airline bookings are to be made with HRG using one of the dedicated consultants listed below or via their self-booking tool - ResX . HRG should also be used for your hotel and car rental needs unless you use one of the other providers contracted by the University.

About HRG

Business Travel

HRG have a dedicated team servicing Monash University's business travel needs.

Team Leader (Operations) & VIP Consultant:	Cynthia Neal	Self-Booking Link to resX
International Consultants:	Natalie Ensor
	Chandi Perera
	Pat Sutherland
Domestic Consultants:	Briodie Shae
	Jasmine Sloan
Business Manager:	Cony Marinacci

The team can be contacted as follows:
Telephone: 1300 780 207
Fax: (03) 9602 4678
e-mail: monashtravel.au@hrgworldwide.com

Agreed Service levels / booking response times

HRG Address for correspondence

HRG Australia
Level 12, 485 Latrobe Street
Melbourne 3000

Service Levels with HRG - Booking times

HRG's Service Level Agreement with HRG is to provide response times in business hours on bookings as follows:

Download the HRG Booking Guide

Leisure Travel

HRG have a dedicated Leisure Travel Service separate from their business travel service. The leisure travel service can be used by Monash University employees for their private travel needs. The HRG Leisure Travel service is located in Hawthorn. Please do not direct leisure travel bookings to the business travel team.

Address: 797 Glenferrie Rd, Hawthorn 3122
Phone: 61 3 9810 6200
Fax: 61 3 9810 6244
e-mail: holiday@bti.com.au

Visit the HRG Leisure website